SERCO OF TEXAS - GULF COAST

Summary: The Employment and Human Services Associate provides direct support to families receiving Temporary Assistance for Needy Families (TANF) through the Choices program. This role focuses on helping participants achieve self-sufficiency by developing Family Employment Plans, addressing barriers to employment, and coordinating access to workforce, training, and support services. The representative works closely with the Texas Health and Human Services Commission (HHSC), community partners, and internal teams to ensure compliance with program requirements and provide holistic, customer-centered services.

Key Responsibilities

• Conduct intake interviews and comprehensive needs assessments to identify employment goals, barriers, and service needs
• Develop and manage Employment Plans (IEPs) that outline steps toward employment and self-sufficiency
• Provide career services, including job referrals, resume assistance, job readiness activities, and labor market information
• Deliver ongoing case management, including follow-up, barrier resolution, and coordination of support services (e.g., transportation, child care)
• Monitor and document participation hours to ensure compliance with federal and state TANF time requirements and avoid sanctions
• Facilitate access to short-term training, job search assistance, and referrals to educational or community-based programs
• Collaborate with HHSC caseworkers, workforce partners, and community organizations to support participant progress and family stability
• Maintain accurate records and case notes in compliance with Choices program guidelines and performance benchmarks
• Ensure timely reporting and data integrity within workforce systems

Minimum Qualifications

• Education: Associate’s degree in social services, human resources, business, or related field. High school diploma/GED with two (2) years of directly related experience may substitute.
• Experience: Minimum of one (1) year of experience in workforce development, human services, case management, or related program support.
• Skills & Abilities:
  • Accuracy in data entry and documentation.
  • Strong interpersonal and communication skills for working with diverse populations.
  • Ability to conduct structured interviews and manage caseloads.
  • Proficiency with Microsoft Office and ability to learn workforce systems (e.g., WorkInTexas.com).
• Other Requirements:
  • Must maintain confidentiality and follow federal/state program compliance standards.
  • Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
2. Must have access to reliable transportation in order to travel within service area.

 Physical demands and work environment:

 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Employment and Human Services Associate - TANF/Choices

JOB CODE: 21-1093