SERCO OF TEXAS - GULF COAST

 Summary: The Employment and Human Services Associate supports Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) participants by providing individualized guidance, employment planning, and access to education, training, and support services. This role involves conducting eligibility interviews, developing Employment Plans, and referring participants to appropriate activities, including Third-Party Provider services. The representative ensures compliance with federal and state SNAP E&T requirements and plays a key role in helping participants move toward sustainable employment.

Key Responsibilities

• Conduct intake and eligibility interviews with SNAP recipients to assess employment readiness and service needs
• Develop and maintain individualized Employment Plans aligned with SNAP E&T goals and program standards
• Provide job referrals, resume assistance, and labor market information tailored to customer skills and local demand
• Refer participants to approved training, education, or work experience programs, including those offered through Third-Party Providers
• Coordinate with Third-Party Providers to ensure activity documentation and timely submission for federal reimbursement
• Monitor ongoing participation, track milestones, and document measurable progress in accordance with SNAP E&T performance requirements
• Deliver or coordinate supportive services (e.g., transportation, childcare) to facilitate participation and reduce barriers
• Maintain accurate case records, including detailed case notes and eligibility documentation
• Ensure program compliance with all federal, state, and local regulations
• Collaborate with internal staff and external partners to provide holistic, customer-centered services

Minimum Qualifications

• Education: Associate’s degree in social services, human resources, business, or related field. High school diploma/GED with two (2) years of directly related experience may substitute.
• Experience: Minimum of one (1) year of experience in workforce development, human services, case management, or related program support.
• Skills & Abilities:
  • Accuracy in data entry and documentation.
  • Strong interpersonal and communication skills for working with diverse populations.
  • Ability to conduct structured interviews and manage caseloads.
  • Proficiency with Microsoft Office and ability to learn workforce systems (e.g., WorkInTexas.com).
• Other Requirements:
  • Must maintain confidentiality and follow federal/state program compliance standards.
  • Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
2. Must have access to reliable transportation in order to travel within service area.

 Physical demands and work environment:

 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

 Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

 Employment and Human Services Associate - SNAP

https://app.willotalent.com/invite/NVQdcU/

JOB CODE: 21-1093