SERCO OF TEXAS - GULF COAST

Summary: The Employment and Human Services Associate plays a critical role in supporting the Reemployment Services and Eligibility Assessment (RESEA) program by interviewing unemployment insurance claimants, verifying eligibility, and connecting individuals to workforce services. This position ensures compliance with program requirements while guiding participants through reemployment planning and job search strategies. The role requires strong interpersonal skills, attention to detail, and the ability to manage caseloads efficiently within a dynamic workforce development setting.

 Key Responsibilities

• Conduct structured interviews with RESEA participants to gather employment history, eligibility information, and career goals
• Review unemployment insurance status and ensure participants meet RESEA program requirements
• Explain program services and expectations clearly to participants, including timelines and compliance standards
• Assist customers in developing individualized employment plans (IEPs), identifying short- and long-term career goals
• Refer participants to appropriate services, including workshops, job search assistance, training opportunities, or supportive services
• Maintain accurate and timely documentation in case files and workforce systems (e.g., WorkInTexas.com)
• Monitor progress, provide follow-up, and issue reminders to ensure continued engagement and compliance
• Collaborate with Workforce Solutions staff to align services and provide wraparound support
• Generate required reports and track outcomes for program performance and auditing purposes
• Support administrative functions as needed to ensure effective and efficient service delivery

Minimum Qualifications

• Education: Associate’s degree in social services, human resources, business, or related field. High school diploma/GED with two (2) years of directly related experience may substitute.
• Experience: Minimum of one (1) year of experience in workforce development, human services, case management, or related program support.

Skills & Abilities:

• Accuracy in data entry and documentation.
• Strong interpersonal and communication skills for working with diverse populations.
• Ability to conduct structured interviews and manage caseloads.
• Proficiency with Microsoft Office and ability to learn workforce systems (e.g., WorkInTexas.com).

Other Requirements:

• Must maintain confidentiality and follow federal/state program compliance standards.
• Bilingual (English/Spanish) preferred.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

 Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

 Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

Employment and Human Services Associate RESEA

JOB CODE: 21-1093