SERCO OF TEXAS - GULF COAST

Position Summary

The Training and Development Manager plays a key role in planning, organizing, and supporting the successful delivery of professional development and training initiatives across the organization. This position serves as the logistical and operational lead for scheduling training sessions, managing resources and materials, maintaining training records, and ensuring alignment with organizational objectives.

Duties and Responsibilities

• Coordinate the scheduling, logistics, and communication for all in-person and virtual training sessions, workshops, and meetings.
• Collaborate with Managers, Workforce Board staff, and Operations Managers to identify training priorities and ensure alignment with strategic goals.
• Maintain and update training calendars, rosters, and documentation for both internal and external participants.
• Support the development, organization, and distribution of training materials, including presentations, handouts, and multimedia content.
• Administer and maintain training records within the organization’s learning management systems (LMS), ensuring content is current and accessible.
• Track attendance, completion, and evaluation metrics for all training programs and prepare reports for leadership.
• Support the facilitation of new hire onboarding, including coordination of welcome materials, LMS access, and role-specific learning pathways.
• Assist with the implementation of feedback tools, evaluation plans, and performance indicators to measure training effectiveness.
• Stay informed on organizational changes, workforce trends, and training best practices to support evolving training needs. 

Travel Requirements

This position requires local travel within the Gulf Coast region. Employee must comply with the organization’s safe driving policy and maintain a valid Texas driver’s license.

 Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 3 years of experience in training coordination, instructional support, or professional development.
• Experience working in a learning and development environment or public workforce system preferred.
• Proficiency in Microsoft Office Suite and learning management systems (LMS); experience with eLearning tools such as Articulate 360, Adobe Captivate, and Camtasia is a plus.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills and attention to detail.
• Ability to work both independently and as part of a collaborative team.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills for engaging a wide range of stakeholders.

• Proven ability to coordinate logistics and manage project timelines effectively.

• Working knowledge of LMS platforms and training evaluation methods.

• Ability to build and maintain relationships across departments and partner organizations.

• Demonstrated commitment to professional growth and continuous learning.

• Presents self professionally and maintains a positive, service-oriented attitude.

Key Deliverables 

• Quarterly Training Calendar – Maintain a comprehensive schedule of upcoming trainings, onboarding sessions, and development opportunities.

• Training Materials Repository – Organize and manage a shared library of training resources and facilitator guides.

• Evaluation Plan – Coordinate the implementation of feedback tools and metrics for assessing training effectiveness.

• Stakeholder Engagement – Assist in gathering input from managers and staff to identify training needs and inform program design.

• Facilitation Guide – Maintain a standardized guide to support trainers in consistent delivery and engagement strategies.

• Feedback Mechanism – Implement systems to collect and act on participant feedback after each training.

• Onboarding Plan Support – Help refine and maintain a structured onboarding process in collaboration with the Training Specialist and leadership.

• Training Needs Assessment Report – Support the analysis and documentation of skills gaps and workforce development priorities.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

 Physical demands and work environment:

 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

JOB CODE: 11-3131