SERCO OF TEXAS - GULF COAST

 Summary: As the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.

• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).

• Assist with resume printing, job application processes, and accessing labor market information.

• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.

• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.

• Maintain the functionality and cleanliness of resource room equipment and materials.

• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.

• Collaborate with Career Office staff to support appointments, workshops, and referrals.

• Document customer interactions accurately to maintain data integrity and compliance with service requirements.

• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

Minimum Qualifications

• High school diploma or GED required; associate degree preferred.

• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.

• Familiarity with computers, common web-based applications, and office equipment.

• Ability to communicate clearly and effectively with diverse populations.

• Strong problem-solving, multitasking, and interpersonal skills

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Service Coordinator 

https://app.willotalent.com/invite/d1XTSL/

JOB CODE: 21-1093