SERCO OF TEXAS - GULF COAST

Position Summary

This performance data analyst supports transparency and data-driven decision-making across all Workforce Solutions programs by developing, maintaining, and documenting database queries, reporting applications, and related processes. Working closely with the management team, the role designs and delivers effective reports, analyses, and visualizations of performance data. They will also translate business needs into systems that identify and track trends across multiple platforms, integrating findings into comprehensive analyses. Regular performance and production metrics will be provided in detailed formats for internal review and in dashboard form for stakeholder overview.

Key Responsibilities

• Design and maintain dashboards using tools like Power BI or Tableau.

• Analyze trends across programs and generate reports.

• Collaborate with QA and compliance for continuous improvement.

• Monitor performance against contractual benchmarks.

• Integrate data across multiple systems and create actionable insights.

• Train staff to interpret data tools and visualizations.

• Maintain data integrity, program compliance, and performance tracking to enhance workforce program effectiveness.

• Ensure accurate reporting, real-time analytics, and continuous improvement in service delivery and outcomes.

• Leverage technology and data systems to streamline operations, support strategic decision-making, and enhance accountability.

QUALIFICATIONS/SKILLS

MINIMUM EDUCATION: YEARS OF EXPERIENCE:

• Bachelor’s degree from four-year college or university in MIS, CIS, or Business.

• 5-7 years’ experience with business operations or data management.

• 1–2 years of experience working with SQL developing queries for reports and data generation

• 1–2 years of experience with report writing tools

SKILLS:

• Extensive knowledge of Relational Database Management Systems (RDBMS) and SQL.

• Demonstrated understanding of standard business practices.

• Strong analysis and problem-solving skills.

• Strong Microsoft Office skills, plus advanced understanding of data and automation systems.

COMPUTER PROFICIENCY: 

• Microsoft Office Excel, Word, Access, Adobe and Outlook. 

• Knowledge of Financial Edge, PaperSave and SharePoint is preferred.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

2. Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

Performance Data Analyst

https://app.willotalent.com/invite/0wvStE

JOB CODE: 15-2051