Performance Tracking Specialist

Position Summary

The Performance Tracking Specialist supports Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.

Key Responsibilities

• Enter, review, and validate customer records, case notes, and service data in internal systems.
• Perform cross-system audits to ensure data accuracy and resolve discrepancies.
• Develop and run system queries to support program operations and performance tracking.
• Generate data reports and dashboards to support internal reviews and program analysis.
• Support compliance monitoring efforts by preparing documentation and assisting with corrective actions.
• Collaborate with program and operations teams to improve data collection processes and protocols.
• Ensure data governance standards are upheld in alignment with board and regulatory requirements.
• Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency.

Minimum Qualifications

• Bachelor’s degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience.
• At least 2 years of experience in data entry, reporting, auditing, or performance tracking.
• Proficiency with Microsoft Excel and other data management tools.
• Strong attention to detail and accuracy in handling data.
• Ability to analyze information, identify discrepancies, and resolve issues.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Commitment to confidentiality, compliance, and data integrity.

SPECIAL REQUIREMENTS:

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area. 

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

Performance Tracking Specialist

JOB CODE: 13-1151