SERCO OF TEXAS - GULF COAST

Summary: The Operations Quality Control Coordinator is a highly motivated and organized individual with a passion and talent for working with others. The coordinator will perform systematic monitoring, prepare compliance reports, evaluate programs, services and procedures to ensure adherence to policies and regulations. The coordinator provides forecast and guidance information for performance goals, works in partnership with Workforce System staff and communicates with all levels of management, both internally and externally. Success measures for this position include reliability, resourcefulness, attention to detail, and the ability to build relationships with diverse populations.

Duties and Responsibilities

• Assist in development of risk assessment methodology, plan and monitoring approach for internal monitoring.

• Perform timely monitoring of work quality, integrity of information, customer service and compliance with Workforce Solutions Standards and Guidelines and provides written reports of findings.

• Conduct follow-up to monitoring for corrections and improvement.

• Provide technical assistance as needed.

• Collaborates and communicates effectively in both written and oral forms with all levels of management, both internal and external.

• Presents data in charts, graphs, tables, provide forecast and guidance information for performance goals, and presents conclusions gained from analyzing data using statistical tools.

• Ensures activities and functions are aligned with the annual and long-term goals of Workforce Solutions.

• Provides technical assistance to staff members as deficiencies are detected.

• Performs other duties as assigned.

Minimum Qualifications

Education:

Bachelor’s degree in business administration, quality assurance, social sciences, or related field. An associate degree with three (3) years of directly related experience in compliance, quality control, or workforce development may substitute.

Experience:

Minimum of two (2) years of experience in program monitoring, compliance, auditing, or quality control. Experience in workforce development or human services preferred.

Skills & Abilities:

• Strong analytical skills with the ability to evaluate data, identify trends, and develop recommendations.

• Knowledge of compliance standards, risk assessment, and monitoring procedures.

• Proficiency in Microsoft Office with advanced ability in Excel for data analysis, charts, and reporting.

• Excellent written and verbal communication skills for preparing reports and presenting findings.

• Strong organizational skills with the ability to manage multiple projects and meet deadlines.

• Ability to collaborate effectively with staff, management, and external partners.

Other Requirements:

• Must maintain confidentiality and comply with federal, state, and workforce board regulations.

• Ability to travel locally for monitoring visits and meetings.

SPECIAL REQUIREMENTS:

1. Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.

2. Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.

2. WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

Operations Quality Control Coordinator 

 https://app.willotalent.com/invite/1QOaua/

JOB CODE: 13-1199