SERCO OF TEXAS - GULF COAST

Summary: The Community Engagement Specialist is responsible for building and maintaining strategic partnerships that amplify Workforce Solutions' visibility, presence, and impact across the 13-county Gulf Coast region. This role convenes stakeholders, coordinates outreach initiatives, and ensures alignment with the Gulf Coast Workforce Board’s mission to increase access to services, mobilize community resources, and foster regional collaboration.

This position plays a critical role in engaging underserved populations, expanding community-based service delivery, and sharing success stories that reflect transformational outcomes.

Key Responsibilities

• Research and assess community needs, demographics, and service gaps across the region.

• Develop a bi-annual Community Engagement Plan in collaboration with the Board; submit each September and February.

• Build and maintain collaborative relationships with community organizations, educational institutions, employers, faith-based groups, and other key stakeholders.

• Organize and facilitate community events, outreach activities, job fairs, partner meetings, and workforce development workshops.

• Represent Workforce Solutions at local meetings, coalitions, and forums; develop and deliver presentations aligned with branding standards.

• Handle engagement requests from community partners; coordinate timely follow-ups and provide status updates until resolution.

• Maintain accurate records and reports of community engagement activities.

• Submit reports within two business days of activity and monthly summaries as required.

• Analyze engagement data and community feedback to identify improvement opportunities.

• Participate in Community Engagement Network Meetings as a mandatory representative.

• Ensure timely completion of partner agreements using approved templates and guidelines.

• Uphold Workforce Solutions’ branding and communications protocols in all public-facing content and presentations.

Minimum Qualifications

• Bachelor’s degree in Communications, Public Administration, Community Development, Social Services, or related field (or equivalent experience).

• At least 3 years of experience in community engagement, workforce development, or related field.

• Strong project management and relationship-building skills.

• Excellent verbal and written communication skills, including public speaking.

• Experience coordinating outreach initiatives, workshops, or large-scale events.

• Proficiency with MS Office Suite and comfort with online dashboards and tracking systems.

SPECIAL REQUIREMENTS: 

• Must possess and provide a valid Texas Driver’s License and Automobile Liability Insurance as required by the State of Texas.
• Must have access to reliable transportation in order to travel within service area.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
• WORK ENVIRONMENT: Fast-paced, demanding both, physically and mentally, and in constant communication.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

Start your SERCO of Texas interview now. Click the Self-Interview link for step-by-step directions. Please review the full job description before you begin. Completing the self-interview counts as your fully submitted application.

Community Engagement Specialist:  https://app.willotalent.com/in...